Technical support

Find everything you need to enjoy the WRC 7 experience!

Server status

All online services are fully operational.

Supported peripherals

  • Logitech G29
  • Thrustmaster T100
  • Thrustmaster T150 Force Feedback
  • Thrustmaster T150 PRO Force Feedback
  • Thrustmaster T300 RS + PS Wheel
  • Thrustmaster T300 RS + TM Leather 28 GT
  • Thrustmaster T300 RS + 599XX EVO Alcantara Edition
  • Thrustmaster T300 RS+ Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster T300 RS + Ferrari F1 Wheel Add-on
  • Thrustmaster T500 RS + PS Wheel
  • Thrustmaster T500 RS + TM Leather 28 GT
  • Thrustmaster T500 RS + Ferrari 458 Italia Edition
  • Thrustmaster TH8A Add-On Shifter
  • Thrustmaster T3PA Pro Add-On
  • Thrustmaster T3PA Add-on
  • Fanatec CSL Elite Racing Wheel
  • Logitech G920
  • Thrustmaster TMX Force Feedback
  • Thrustmaster TMX PRO Force Feedback
  • Thrustmaster TX + PS Wheel
  • Thrustmaster TX + TM Leather 28 GT
  • Thrustmaster TX + 599XX EVO Alcantara Edition
  • Thrustmaster TX + Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster TX + Ferrari F1 Wheel Add-on
  • Thrustmaster TX Racing Wheel Ferrari 458 Italia Edition
  • Thrustmaster TS-XW Racer + Sparco P310
  • Thrustmaster TS-XW Racer + TM Leather 28 GT
  • Thrustmaster TS-XW Racer + Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster TS-XW Racer + TM Rallye Wheel Add-on Sparco R383 Mod
  • Thrustmaster TS-XW Racer + 599XX Evo Wheel Add-on Alcantara Edition
  • Thrustmaster TS-XW Racer + Ferrari F1 Wheel Add-on
  • Thrustmaster TH8A Add-On Shifter
  • Thrustmaster T3PA Pro Add-On
  • Thrustmaster T3PA Add-on
  • Fanatec ClubSport Wheel Base V2 + Porsche 918 RSR
  • Fanatec ClubSport Wheel Base V2 + Fanatec CSL Steering Wheel P1
  • Fanatec ClubSport Wheel Base V2 + Universal Hub for Xbox One
  • Fanatec ClubSport Wheel Base V2.5 + Porsche 918 RSR
  • Fanatec ClubSport Wheel Base V2.5 + Fanatec CSL Steering Wheel P1
  • Fanatec ClubSport Wheel Base V2.5 + Universal Hub for Xbox One
  • Fanatec CSL WB Elite + Porsche 918 RSR
  • Fanatec CSL WB Elite + Fanatec CSL Steering Wheel P1
  • Fanatec CSL WB Elite + Universal Hub for Xbox One
  • Logitech G25
  • Logitech Driving Force GT
  • Logitech MOMO Racing Force
  • Logitech G27
  • Logitech G29
  • Logitech G920
  • Thrustmaster T150 Force Feedback
  • Thrustmaster T150 PRO Force Feedback
  • Thrustmaster T300 RS + PS Wheel
  • Thrustmaster T300 RS + TM Leather 28 GT
  • Thrustmaster T300 RS + 599XX EVO Alcantara Edition
  • Thrustmaster T300 RS+ Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster T300 RS + Ferrari F1 Wheel Add-on
  • Thrustmaster T500 RS + PS Wheel
  • Thrustmaster T500 RS + TM Leather 28 GT
  • Thrustmaster T500 RS + Ferrari 458 Italia Edition
  • Thrustmaster TMX Force Feedback
  • Thrustmaster TMX PRO Force Feedback
  • Thrustmaster TX + PS Wheel
  • Thrustmaster TX + TM Leather 28 GT
  • Thrustmaster TX + 599XX EVO Alcantara Edition
  • Thrustmaster TX + Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster TX + Ferrari F1 Wheel Add-on
  • Thrustmaster TX Racing Wheel Ferrari 458 Italia Edition
  • Thrustmaster TS-PC Racer + TS-PC Racing Wheel
  • Thrustmaster TS-PC Racer + 599XX Evo 30 Wheel Add-on Alcantara Edition
  • Thrustmaster TS-PC Racer + TM Leather 28 GT Add-on
  • Thrustmaster TS-PC Racer + Ferrari F1 Wheel Add-on
  • Thrustmaster TS-PC Racer + Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster TS-XW Racer + Sparco P310
  • Thrustmaster TS-XW Racer + TM Leather 28 GT
  • Thrustmaster TS-XW Racer + Ferrari GTE Wheel Add-on (Ferrari 458 Challenge Edition)
  • Thrustmaster TS-XW Racer + TM Rallye Wheel Add-on Sparco R383 Mod
  • Thrustmaster TS-XW Racer + 599XX Evo Wheel Add-on Alcantara Edition
  • Thrustmaster TS-XW Racer + Ferrari F1 Wheel Add-on
  • Thrustmaster TH8A Add-On Shifter
  • Thrustmaster T3PA Pro Add-On
  • Thrustmaster T3PA Add-on
  • Fanatec ClubSport Wheel Base V2 + Porsche 918 RSR
  • Fanatec ClubSport Wheel Base V2 + Fanatec CSL Steering Wheel P1
  • Fanatec ClubSport Wheel Base V2.5 + Porsche 918 RSR
  • Fanatec ClubSport Wheel Base V2.5 + Fanatec CSL Steering Wheel P1
  • Fanatec CSL Elite Wheel Base + Porsche 918 RSR
  • Fanatec CSL Elite Wheel Base + Fanatec CSL Steering Wheel P1
  • Fanatec CSR Wheel
  • Fanatec ClubSport Shifter
  • Fanatec CSR Elite Pedals
  • Fanatec Clubsport Pedals V3

FAQ

In order to redeem the exclusive content code, please use the steps below for your specific platform.


Steam

  1. Launch the Steam client software and log into your Steam account.
  2. Click the Games Menu.
  3. Choose Activate a Product on Steam...
  4. Follow the onscreen instructions to complete the process.

Xbox One

  1. On Xbox One, say Xbox, use a code or select Xbox Store, then Browse games, and Use a code.
  2. Enter the 25-digit code. You can also redeem the 25-digit code at live.xbox.com. (Xbox Live download code is valid for one-time use only with Xbox One systems. Subject to Xbox Live System Requirements and Terms of Use at www.xbox.com/live)

PlayStation 4

  1. Create an online account on your PSN-enabled PlayStation 4 system, or use your existing account.
  2. Select PlayStation Store icon on the PS4 system Home Screen.
  3. On PlayStation Store, select Redeem Codes at the bottom of the menu on PS4 system.
  4. Enter the code. Please note that the code is case-sensitive and must be entered exactly as displayed.
  5. Once the code has been entered correctly, select Continue on the dialog box from the PS4 system.
  6. Select Download to start downloading the content.​
  • Check the game server status on the top of the support page
  • Check your internet connection on your gaming platform
  • On PC, check if your firewall doesn’t block the game

- Send us the crash report with a description of the circumstances of the crash. Please try to provide as many details as possible.
- Make sure your computer meets the minimum requirements
- Check installation integrity:

  1. Right click on the game in your Steam games library
  2. Select "Properties"
  3. Go to the "LOCAL FILES" tab
  4. Click "VERIFY INTEGRITY OF GAME CACHE"

If Game cache integrity check doesn't solve your problem, contact us by email at support@bigben.fr and provide as many of these items as possible

- Save file ( /userdata//621830/remote/save.dat )
- Log file:

  1. Right click on the game in your Steam games library
  2. Select "Properties", go to the "LOCAL FILES" tab, click "BROWSE LOCAL FILES". You should find a "WRC7.log" file here


- DirectX diagnostic file:

  1. Press the Windows + R key
  2. Type dxdiag in the search box and click on OK ; When DxDiag opens, check to see if there’s a button that says Run 64-bit DxDiag – if there is click it
  3. Click Save All Information and save the file to your desktop (make sure it’s saving as a text file)

- Every file in My Games directory:

  • Go to "C:/Users//My Documents/My Games/WRC7/"

We believe in fair play for everyone and we understand how frustrating and disruptive it can be when coming across this type of behavior. Please be assured that we are actively enforcing our code of conduct and taking the necessary actions to fight against cheaters.

If you believe you encountered a cheater in-game we will review any reports on a case by case basis and take the appropriate steps in order to punish the players involved. To do so please contact our Support Team with the information below:

  • Reported Player's Username and/or ID
  • Description of cheat used, with a video or screenshots if possible

You can contact our Support Team by creating a Support Ticket for the platform played by the cheater:

Please note that sanctions will not be put in place without sufficient evidence so we ask that you only report what you believe to be legitimate cheaters. Any report will be investigated thoroughly which mean it could take a few working days before the investigation comes to a conclusion and both status of the investigation and its outcome cannot be discussed.

PC Requirements

Minimum Requirements

Operating System: Windows® 7 64bits
Processor: Intel® i3 4th generation @ 3.0GHz / AMD A8
Memory: 4 GB RAM 
Graphics: NVIDIA® GeForce® GT 730 / AMD Radeon™ HD 5600
DirectX: Version 11
Storage: 20 GB available space 
Sound Card: DirectX Compatible Soundcard 

The game also requires an Internet connection and a Free Steam account to activate. Minimum system requirements allow the game to run at 720p resolution at 30 frames per second, with all visual effects on lowest settings.

Recommended Requirements

Operating System: Windows® 10 64bits
Processor: Intel i3 6th generation @ 3.0GHz / AMD FX™ series @ 3.0 GHz
Memory: 8 GB RAM 
Graphics: NVIDIA® GeForce® GTX 780 / AMD Radeon™ R9 290 2 GB
DirectX: Version 11 
Network: Broadband Internet connection 
Storage: 20 GB available space 
Sound Card: DirectX Compatible Soundcard

The game also requires an Internet connection and a Free Steam account to activate. Recommended system requirements allow the game to run at 1080p resolution at 60 frames per second, with all visual effects on default settings.

Support Information

If you can't find the information you're looking for or you'd like to contact our support teams, please use the form below. If you are contacting us about a technical problem, please provide as much information as possible, such as what steps to follow to experience the same trouble, or a screenshot showing the problem (when possible).